 |
cyberteller
Frequently Asked Questions |
...................................................................................................................................................
Login/Password Issues
When I try to acces cyberteller, the following message
appears: "The account number or access code you have entered is invalid". What should I do?
I
tried to login to cyberteller using the Access Code I chose
and I got the following error message:
Your request was received but it generated a security
error. The administrator of this server is being notified.
You have exceeded the maximum number of bad PINs allowable.
For access to your accounts through cyberteller, you
need to contact your financial institution to have your
PIN reset.
Sorry for the inconvenience.
It also stated that I had to have the PIN reset.
When
I change my cyberteller temporary Access Code to a 6 - 20 character Access Code,
does it also change my other PIN numbers (i.e. my ATM
card, check card and Money-Line)?
Is
my ATM PIN number the same as my cyberteller Access Code?
I
forgot my username/password to VISA Online.
General cyberteller Questions
How
do I sign up for access to cyberteller?
What
is my Member Number?
The
Fall 2000 issue of the USF FCU newsletter, the Bulletin,
stated that I could have immediate access to cyberteller
if I currently have a PIN for Money-Line, the automated
telephone system. However, the directions on the cyberteller
application state that I must wait 5 days before I can
use cyberteller for the first time .....which is correct?
Can
I make payments to my VISA using cyberteller?
Can
I make payments to my Auto loan using cyberteller?
Can
I make payments to my Mortgage loan using cyberteller?
Is
there a way to e-mail the cyberteller application instead
of faxing it or mailing it to the credit union?
When
I tried to fill out the application for cyberteller,
there was no submit button at the end of the page to
send my information.
Is
there a limit to how much history information I can
view in cyberteller?
How
do I view my credit card balances online?
How
do I download my statements into Microsoft Money or
Quicken?
Browser Issues
I
am trying to login to cyberteller using my Macintosh.
Each time I login to the JAVA version, a blank gray
or black box appears where the menu or quick balance
information should be. Why is this happening?
I
recently upgraded my browser to Netscape 6 and now I
cannot login to cyberteller.
How
do I print my history details using Netscape browser?
Future Services
Will
USF FCU be offering electronic bill payment thru cyberteller
in the future?
Can
I make payments to my VISA Card and Mortgage loan using
cyberteller?
Why
is your credit union not displayed in Microsoft Money
or Quicken?
How
can I find out about new features or services offered
by the credit union and through cyberteller?
...................................................................................................................................................
Q.
When I try to acces cyberteller, the following
message appears:
The account number or access code you have entered is invalid.
What should I do?
A. Please contact Member Services
at 813-569-2000 ext. 7 or email us at CBSupport@usffcu.org.
Q.
I tried to login to cyberteller using
the PIN I chose and I got the following error message:
Your request
was received but it generated a security error. The
administrator of this server is being notified.
You have
exceeded the maximum number of bad PINs allowable.
For access
to your accounts through cyberteller, you need to contact
your financial institution to have your PIN reset.
Sorry for
the inconvenience.
It also stated that I had to have
the PIN reset.
A. Please contact Member Services
at 813-569-2000 ext. 7 or email us at CBSupport@usffcu.org.
Q.
How do I sign up for access to cyberteller?
A. Complete, print, and
sign the cyberteller
access application and return it to the credit union
by fax (813-569-2004), in person, or by mail to:
USF FEDERAL CREDIT UNION
Attn: cyberteller
13302 USF Palm Drive
Tampa, FL 33612
Upon receipt of the signed and
completed cyberteller application we will
verify and setup your account(s). In approximately 3-5
business days you will be able to access cyberteller.
You will not be notified via email or phone
call that your account is activated. The first time
you use cyberteller, you will be required
to change the temporary PIN you selected on the application
to a 6 to 20 character alphanumeric PIN of your choice.
Please note, the new PIN is CASE
SENSITIVE.
Q.
I am trying to login to cyberteller using my Macintosh.
Each time I login to the JAVA version, a blank gray
or black box appears where the menu or quick balance
information should be. Why is this happening?
A. If
you are using Internet Explorer on a Macintosh computer,
try the following remedy:
1.
Start Internet Explorer, and then click Preferences
on the Edit menu.
2.
Click the Web Content tab, click Don't Check Code
in the Byte Code Verification box, and then click
OK.
If you are using Netscape on
a Macintosh:
If Netscape Communicator
or your entire computer hangs or crashes when you access
web pages which use Java applets, make sure you are
running the latest version of Netscape Communicator.
Recent upgrades solve a lot of Java-related problems.
If the problem is not resolved
with the above suggestions, please try using the HTML
version of cyberteller.
Q.
Can I make payments to my VISA credit card online?
A. Yes.
Once you have logged into VISA Online select the "Pay-My-Bill"
menu option at the top of the page.
Q.
Can I make payments to my Auto loan using cyberteller?
A. Yes.
It is possible to transfer money to an Auto loan from
within cyberteller as a method of payment.
Q.
Can I make payments to my Mortgage using cyberteller?
A. No.
cyberteller does not currently support
the transfer of payments to Mortgage loans.
Q.
Will USF FCU be offering electronic bill payment thru
cyberteller in the future?
A. Yes, we plan to implement
an electronic bill payment system using cyberteller
in the future. We are unable to announce an approximate
date at this time. Any such announcements will be included
in the quarterly newsletters or in the Whats New section
of our homepage.
Q.
When I change my cyberteller PIN to a 6 to 20
character PIN, does it also change my other PIN numbers
(i.e. my ATM card, check card and Money-Line)?
A. No. Once you change your
cyberteller PIN to a 6 to 20 alphanumeric
PIN it becomes unique to cyberteller.
Your cyberteller PIN does not affect or
change your other PIN numbers that you use at the credit
union.
Q.
When I tried to fill out the application for cyberteller,
there was no submit button at the end of the page to
send my information.
A. The cyberteller
application must be completed, printed, signed and then
faxed or mailed to:
USF FEDERAL
CREDIT UNION
Attn: cyberteller
13302 USF Palm Drive
Tampa, FL 33612
Q.
Is there a limit to how much history information I can
view in cyberteller?
A. Yes. Our database only stores
6 to 9 months of transaction history before it is archived.
If you need to view your account history information
prior to this timeframe, contact a Member Service Representative
at (813) 569-2000 ext. 7.
Q.
Is my ATM PIN number the same as my cyberteller
PIN number?
A. No. Your initial/temporary
cyberteller PIN is a 4 digit PIN of your choice. The
first time you use cyberteller you will be prompted
to change this 4 digit PIN to a 6 to 20 alaphanumeric
PIN.
Q.
What is my Member Number?
A. The Member Number
referred in the cyberteller login is the
same as your USF FCU Account Number.
Q.
How do I view my credit card balances online?
A. You can view your
recent debit and credit card transactions, credit card
balance and payment information using VISA
Online. The VISA Online link
can be found under the cyberteller menu
bar.
Q.
Why is your credit union not displayed in Microsoft
Money or Quicken?
A. Our cyberteller
service includes the capability to download QIF format
online statements to Quicken and MS Money via the HTML
Login. We will be adding Intuit OFX certification in
the near future.
Q.
Is there a way to e-mail the cyberteller application
instead of faxing it or mailing it to the credit union?
A. We
can only accept your email if you have a way of signing
the email. We must be able to verify your signature
for security purposes.
Q.
I recently upgraded my browser to Netscape 6 and now
I cannot login to cyberteller.
A. Unfortunately, as
of now Netscape 6 is not compatible with cyberteller
and has unstable results on our general website. We
are currently redeveloping our site to gain compatibility
with Netscape 6 and future browsers.
Q.
How can I find out about new features or services offered
by the credit union and through cyberteller?
A. Announcements of new
features or services offered by the credit union and
through cyberteller will be displayed on the Whats New
section of our homepage and in quarterly newsletters.
Q.
Can I make payments to my VISA Card and Mortgage loan
using cyberteller?
A. No, cyberteller does
not currently support the transfer of payments to VISA
cards or Mortgage loans.
Q.
I forgot my username/password to VISA Online.
A. If you have
forgotten the username or password used when you initally
registered for access to the VISA Online site, you will
need to email cbsupport@usffcu.org
with your first and last name, previous VISA Online
user name (if known), new VISA Online user name, and
last 4 digits of your VISA account card number. This
is necessary so that we can delete the duplicate username.
After emailing us the requested information, you must
re-Register from the VISA Online site in order to regain
access to your statements. You can re-register at any
time.
Q.
How do I download my statements into Microsoft Money
or Quicken?
A. In order to
download your online statement for use in Quicken/MS
Money, you must select the account, time period, and
format for the resulting file you want to download;
then press the Submit button.
After pressing Submit you should be presented with
a File Download window prompting you to save the file
and requiring you to select a download location on your
computer. I recommend saving this file to your desktop
so that it can be easily located after the download
process is complete. The file will normally start with
the word Teller followed by a series of alphanumeric
characters. At this point you can simply click the Save
button or append .QIF to the file extension for easy
importing into Quicken/MS Money.
Once the file has been successfully downloaded, start
Quicken/MS Money and select File, Import from the menu
bar. The next window that appears prompts you to select
the Teller file you just saved to your computer. If
you did not add the .QIF extension to the Teller file
then you will have to select the All Files option from
the drop down box which is initially only displaying
files with the .QIF extension. The label for the drop
down box reads 'Files of Type'. Press OK after selecting
the Teller file and the particular financial program
you are using should be able to assist with the additional
steps necessary to merge the downloaded statement with
the program data.
Q.
How do I print my history details using Netscape browser?
A. Internet Explorer
allows you to print directly from the print command
on the browser. Netscape will output a printout stating
Data Missing or related error message.
The workaround for Netscape users is to click the button
showing overlapping squares to the far right beneath
the line showing: YOUR NAME - You are currently logged
in
This pops up a printable window of your history that
you can either press Control-P on your keyboard or right
click within the window and select Print in order to
pull up the print menu. It's a few extra steps but necessary
in order to print using Netscape.
|
